home page > customer services
Welcome to our online service centre. If you've placed an order use this part of the website to update or change your details. Please note, if your order has already been despatched we may be unable to change or amend your order, but feel free to ask anyway ...
When Can I Expect Delivery
We aim to deliver all orders within 14 days, but for a more accurate ETA click here.
Change My Payment Details
Had to cancel your cards? Not been paid yet? Change your payment details.
Returning My Order
If you're not 100% happy with your order, you can send it back for a refund of your money.
Change My Delivery Address
We can change your delivery address before your order is despatched.
Our Terms & Conditions
Our Conditions of Sale and other small print. We promise there's nothing bad in there.
Frequently Asked Questions ...
- What payment methods do you accept?
- What countries do you ship to?
- How much do you charge for post?
- How will my order be packed and sent?
- Will my delivery need a signature?
- Can you send my order to a different address?
- I don't want to order online, is there another way?
- Is ordering online on your website safe?
- Can I pick up my order?
- Do you have a shop?
- Can you make the website load quicker?
- I'm concerned about privacy, do you share information?
- Do you send junk mail, or email spam?
- Can you tell me more about the BKCG?
- What are you doing to stop sales of knives to children?
- Read our Statement on Adult Collectable Items
- Read our Website Conditions of Use
- Read our Terms of Sale
- Read our Privacy Policy