What To Do
Put the item back into it's original packaging and wrap it up securely. Please make sure that any blade tips or edges are securely packaged to avoid injury to our postmen and women. Remember to put your name and address inside the parcel.

For research purposes we would like to know why you didn't like the item, but this is not obligatory and will not affect your rights to a refund. Send the item back to us (prepaid) to the address below. Please obtain proof of posting ...

The BKCG (QC/130268 Returns)
11 Margaret Road
Norwich
NR5 0AU
United Kingdom

What Can I Return
You can return almost anything you buy from us within 16 days of receipt. We cannot accept items for return which have been damaged, corroded, used, abused or sharpened. We cannot accept videos, DVD's, books and other publications, or items which were supplied to special order at your request. We will not be held responsible for the safe keeping, costs or return postage of unathorised returns which fall outside the scope of our warranty or money back guarantee.

Valuable Items
Please ensure that valuable items are adequately insured against loss or damage. We will not be held responsible for items lost in the post, damaged whilst in transit, or items which are held or impounded by HM Customs upon entry into the United Kingdom. In addition, it is your responsibility to ensure that the contents are well-packed to prevent damage or third-party injury, and we will not be held responsible for any damages or injury howsoever caused.

Terms and Conditions
The full Terms and Conditions of our 16-Day Money Back Guarantee can be read by clicking here.